Last updated: 7 September 2026
Please read these Terms and Conditions carefully before accepting a quotation, making payment, instructing us to commence work, or using our Services.
These Terms and Conditions (“Terms”) govern the provision of website development, design, hosting, support and related services (“Services”) by Plusto (“Plusto”, “we”, “us” or “our”) to the client (“Client”, “you” or “your”).
By accepting a quotation, making any payment, placing an order, approving work or instructing Plusto to commence work, you acknowledge that you have read and accepted these Terms.
If you act on behalf of a company, organisation or other legal entity, you confirm that you have authority to bind that entity.
These Terms must be read together with the applicable quotation, project brief and any additional written agreement between Plusto and the Client.
Brief means the project requirements, specifications, functionality, content and other information supplied by or agreed with the Client before or during quotation.
Client Content means text, photographs, graphics, logos, videos, product information, documents and other materials supplied by the Client.
Completion means the stage at which Plusto considers the agreed project substantially complete and ready for launch or handover, notwithstanding minor outstanding amendments that do not prevent the website from performing its intended purpose.
Deliverables means the website, design, software, graphics, configuration or other outputs specifically included in the quotation.
Due Date means the payment date appearing on an invoice or quotation.
Project means the website development, design or related work described in the quotation and Brief.
Project Scope means the work, functionality, pages, features and Deliverables expressly included in the quotation and Brief.
Third-Party Services means products or services provided by another supplier, including plugins, themes, APIs, payment gateways, email platforms, domain registrars, hosting software, stock photography providers and other external systems.
Plusto provides website design, development, hosting, maintenance, support, graphic design, content integration and related digital services.
The exact Services included in a Project are determined by the quotation and agreed Brief.
Unless specifically included in the quotation, a feature, service, integration, page, design, content item or other requirement is not automatically included merely because it may ordinarily be associated with a website or similar project.
Plusto will perform the Services with reasonable skill and care.
Plusto may use suitably qualified employees, contractors or subcontractors to perform portions of the Services.
The Client must provide Plusto with the information, instructions, access credentials, content, logos, photographs, product information and other materials reasonably required to complete the Project.
The Client is responsible for ensuring that information supplied to Plusto is complete and accurate.
Where Client Content is supplied incorrectly, incompletely or in an unsuitable format, additional work required to correct, recreate, redesign, reformat or reload that material may be charged separately.
The Client must review previews, proofs and requests for information within a reasonable period.
Delays caused by outstanding Client Content, approvals, instructions, payments or access may extend the Project timeline.
Plusto will not be responsible for a missed deadline or delayed launch where the delay results wholly or partly from the Client, a third party or circumstances outside Plusto’s reasonable control.
Every quotation is based on the information and requirements available to Plusto when the quotation is prepared.
Unless otherwise stated, quotations remain valid for 30 days.
A quotation covers only the work expressly described in the quotation, Brief or associated written correspondence.
The Client is responsible for reviewing the quotation and ensuring that the required functionality, pages, services and Deliverables are included before accepting it.
If requirements change after quotation, the Project Scope and price may also change.
Third-party costs, licences, paid plugins, stock assets, domain registrations and similar expenses are excluded unless specifically stated as included.
VAT will be charged where applicable.
The quotation provided to the Client is based on the Project Scope, Brief, functionality and Deliverables known and agreed when the quotation is issued.
Any additional item, requirement, feature, functionality, page, design, integration, content, product loading, revision or other work requested after the initial Brief and quotation may constitute additional work if it falls outside the agreed Project Scope.
This applies whether the additional requirement is requested before development starts, during development, during the review process or after Completion.
Where Plusto determines that a request falls outside the original Project Scope, Plusto will advise the Client that additional charges may apply.
Where reasonably practical, Plusto will provide a quotation or cost estimate for the additional work before commencing it.
Additional work requiring a separate quotation will not commence until the Client has approved the additional cost. Plusto may require the additional work to be invoiced and paid in full, or require a deposit, before that work commences.
Approval may be provided electronically, including by email or another agreed written communication method.
Additional work does not cancel, replace or delay the Client’s obligation to pay amounts due under the original quotation unless Plusto agrees otherwise in writing.
Where additional requirements affect previously completed work, Plusto may charge for the time required to alter, rebuild or replace that work.
Plusto may, at its discretion, accommodate a minor additional request without charge. Doing so does not mean that the request formed part of the original Project Scope and does not create an obligation to perform similar additional work without charge in future.
Unless the quotation states otherwise, up to two reasonable rounds of revisions are included during the development phase.
A revision means a reasonable adjustment to work already created in accordance with the agreed Brief.
A revision does not include a change in the Brief, replacement of previously approved work, substantial redesign, new functionality, new pages or work arising because the Client supplied incorrect or incomplete information.
Such work may be treated as additional work under Section 5.
Until all amounts relating to the Project have been paid in cleared funds, all rights in Deliverables created by Plusto remain with Plusto to the extent permitted by law and subject to applicable third-party rights.
Following full payment, the Client receives the rights or licence to use the Deliverables specified in the quotation and these Terms.
Unless specifically agreed otherwise in writing, Plusto’s proprietary systems, reusable code, development methods, frameworks, templates, libraries and tools remain the property of Plusto or their respective licensors.
The Client warrants that it has the necessary rights, permissions and licences to use all Client Content supplied to Plusto.
The Client is responsible for claims arising from Client Content that infringes another person’s copyright, trademark or other rights.
Third-party software, themes, plugins, fonts, images and other materials remain subject to the licence terms imposed by their respective owners.
Unless otherwise agreed in writing, Plusto may display completed Projects in its portfolio, proposals, website, social media and promotional material.
Plusto may include a discreet website credit and hyperlink identifying Plusto as the website developer unless otherwise agreed.
Where a website is developed using templates, software, licences or systems provided under Plusto’s hosting arrangement, continued hosting with Plusto may be a condition of the quoted development price.
Where applicable, Projects are provided at discounted development rates on the basis that Plusto will provide ongoing hosting and support.
Hosting charges are payable annually in advance unless otherwise agreed.
Hosting may include SSL, backups, server maintenance and other services according to the applicable hosting package.
No hosting environment can be guaranteed to be completely uninterrupted or immune from security incidents, software failures or third-party outages.
Where the Client requests transfer of a website to another hosting provider, additional licensing, preparation, migration or administration charges may apply.
Where the original Project used templates or licences that cannot legally be transferred, the Client must purchase the required replacement or single-use licence before transfer.
Where applicable under the original pricing arrangement, a transfer charge equal to 50% of Plusto’s then-current published setup fee may apply.
All outstanding amounts must be paid before transfer.
Plusto is not responsible for downtime, configuration problems, software incompatibility, email problems, security incidents or other failures occurring after transfer to infrastructure that Plusto does not control.
Where annual hosting and support includes reasonable website updates, this generally covers minor changes to existing website content and routine technical maintenance.
Examples may include:
Unless specifically included in a quotation or support package, the following may be charged separately:
Where reasonably practical, Plusto will advise the Client before undertaking chargeable work.
Modern websites frequently rely on third-party software and services.
Plusto cannot guarantee the continued availability, compatibility, pricing, functionality or security of a third-party product.
A third-party provider may change, discontinue or restrict its product without Plusto’s control.
Where a paid licence, subscription or service is required, the Client is responsible for the cost unless the quotation expressly states otherwise.
Additional work required because a third-party provider changes or discontinues its service may be quoted separately.
Plusto is not liable for loss caused by the failure, suspension, discontinuation, security breach or modification of a Third-Party Service, except to the extent that liability cannot lawfully be excluded.
For new clients, the full quoted setup and design fee is payable upfront unless otherwise stated in the quotation.
Where special requirements require paid plugins, software or other third-party services, those costs are payable upfront.
Plusto may additionally require 50% of the estimated cost of custom or special development before that work begins.
Any remaining amount relating to special requirements is payable when the website is ready to go live or three months after the first preview is supplied, whichever occurs first.
For existing clients, 50% of the quoted setup and design fee is payable upfront unless otherwise agreed.
Where special requirements require paid plugins, software or other third-party services, those costs are payable upfront.
Plusto may additionally require 50% of the estimated cost of custom or special development before that work begins.
The balance is payable when the website is ready to go live or three months after the first preview is supplied, whichever occurs first.
Hosting and support charges are payable annually in advance.
Work may commence only once required upfront payments have cleared.
Payments must be made in South African Rand unless otherwise agreed.
The Client is responsible for bank charges, currency conversion fees, international transfer charges and similar costs associated with payment.
An invoice sent to the Client’s nominated email address will be regarded as delivered in the ordinary course of electronic communication, subject to applicable law.
If a Project is delayed because the Client fails to supply content, approvals, information, payment or other requirements, Plusto may place the Project on hold.
A Project that remains inactive because of the Client for more than 30 days may need to be rescheduled according to Plusto’s available development capacity.
If a Project remains inactive for more than 90 days, Plusto may treat the Project as dormant.
Recommencing a dormant Project may be subject to a restart fee or a revised quotation where costs, software, requirements or circumstances have materially changed.
Amounts already invoiced or paid are not automatically refundable because a Project has been delayed by the Client.
Plusto will notify the Client when the Project is substantially complete and available for final review.
The Client must identify any material issue that does not conform to the agreed Brief within a reasonable review period.
Minor amendments that do not prevent the website from functioning for its intended purpose do not prevent the Project from being regarded as complete.
A Client’s delay in supplying final approval, content or instructions does not indefinitely postpone payment where the Project is otherwise substantially complete.
Invoices must be paid by their stated Due Date.
Where payment is overdue, Plusto may, after any notice required by applicable law, suspend Services, website access, development work, maintenance or other services until the account is brought up to date.
Where legally permissible and properly disclosed, overdue amounts may attract interest at the rate stated on the quotation or invoice.
Plusto may charge a reasonable administration or reconnection fee where Services have been suspended for non-payment, provided that the applicable fee has been disclosed to the Client.
Suspension does not extinguish amounts already owed.
Persistent non-payment may result in termination and lawful debt-recovery proceedings.
Unless expressly guaranteed in writing, Plusto does not guarantee:
SEO, website performance and marketing results depend on numerous factors outside Plusto’s control, including competition, search-engine algorithms, Client Content, market conditions and third-party platforms.
Plusto takes reasonable measures to maintain website and server security where those services are provided by Plusto.
However, no website, server or internet-connected system can be guaranteed to be completely secure.
The Client must keep passwords and account credentials secure and must not knowingly provide access to unauthorised persons.
Where backups form part of the hosting package, Plusto will take reasonable steps to maintain them but does not warrant that every backup will always be complete, current or recoverable.
The Client should maintain independent copies of business-critical information.
Plusto is not responsible for faults, security problems, layout changes, lost content, incompatibility or other problems caused by modifications made by the Client or another service provider.
Work required to investigate or repair such issues may be charged separately.
Plusto will perform the Services with reasonable skill and care.
Nothing in these Terms excludes or restricts any statutory right or liability that may not lawfully be excluded or restricted.
Subject to applicable law, Plusto will not be liable for indirect, incidental, consequential or special loss arising from the Services, including loss of profit, business, opportunity, goodwill or data.
Subject to applicable law, Plusto’s aggregate liability arising from a particular Project will not exceed the amount actually paid to Plusto for that Project.
Any limitation or exclusion in these Terms applies only to the extent permitted by applicable South African law.
To the extent permitted by law, the Client indemnifies Plusto against third-party claims arising directly from:
This indemnity does not apply to the extent that a loss was caused by conduct for which Plusto cannot lawfully exclude responsibility.
Both parties must take reasonable measures to protect confidential information received from the other.
Confidential information may be disclosed where required by law or where reasonably required for the performance of the Services.
Where Plusto processes personal information, it will take reasonable measures to comply with applicable South African data-protection legislation, including POPIA, to the extent applicable to its role.
The Client remains responsible for ensuring that its own website operation, privacy notices, collection of customer information and use of personal information comply with applicable law.
Project instructions, approvals, quotations, invoices and other important communications should be provided by email or another written communication method accepted by Plusto.
Requests for website updates must be submitted by email unless another support system has been agreed.
The Client is responsible for maintaining an active email address and notifying Plusto if its contact details change.
Plusto is not responsible for delays caused by incorrect contact details, spam filtering or other communication failures outside its reasonable control.
The Client may request cancellation in writing.
Cancellation does not automatically entitle the Client to a refund for work already performed, expenses incurred, licences purchased, development capacity allocated or other amounts lawfully due.
Plusto may terminate or suspend Services where the Client materially breaches these Terms, fails to make payment, requests unlawful activity, abuses Plusto personnel or systems, or otherwise makes continued performance unreasonable or unlawful.
Where legally required, reasonable notice and an opportunity to remedy the breach will be provided.
Upon termination, all amounts lawfully due for work performed, expenses incurred and Services supplied become payable.
Neither party will be liable for a delay or failure caused by circumstances outside its reasonable control, including natural disasters, major infrastructure failures, widespread internet outages, labour disruption, civil unrest, governmental action, war, pandemics or failures of essential third-party infrastructure.
The affected party must take reasonable steps to resume performance when circumstances permit.
The parties agree that communications, instructions, quotations and approvals may be exchanged electronically.
Acceptance of a quotation, electronic written approval, payment of an invoice or deposit, or an instruction to commence work may constitute acceptance of the applicable Project agreement and these Terms, subject to applicable law.
These Terms and the relationship between Plusto and the Client are governed by the laws of the Republic of South Africa.
The parties should first attempt in good faith to resolve any dispute through direct written negotiation.
Where a dispute cannot be resolved, either party may pursue the remedies available to it under applicable South African law.
Nothing in these Terms prevents a consumer from exercising any statutory right to approach a court, tribunal, regulator, ombud or other body where applicable law provides such a right.
These Terms, the accepted quotation, Brief and any expressly incorporated written terms constitute the agreement relating to the Project.
Where a specific term in an accepted quotation expressly conflicts with these general Terms, the specific quotation term will apply to that Project to the extent of the conflict.
If a provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Failure by Plusto to enforce a right on one occasion does not constitute a permanent waiver of that right.
Neither party may assign its material rights or obligations under a Project in a manner that prejudices the other party without any consent required by law or agreement.
Plusto may update these Terms from time to time.
Changes will apply prospectively to new Projects and future Services. Material changes affecting an existing accepted Project will not retrospectively alter that Project’s agreed commercial terms unless agreed between the parties or permitted by law.
Questions regarding these Terms may be sent to:
Plusto
Email: mail@plusto.co.za
